Scope of Services:
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The hospital covers all age groups among its
services since it is a general, tertiary hospital. Age groups coverage are
specified among concerned departments Manual.
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The hospital runs 24 hours services, 7 days a
week.
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The main working hours for the OPD are split
duty hours, 09:00 to 13:00 and 17:00 to 21:00.
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In-between clinics are run 13:00 to 17:00 and
21:00 to 01:00.
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Emergency room coverage is 24hours, 7days a
week.
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Full pharmacy support is provided for
outpatient and inpatient services, 24hours a day and 7 days a week.
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The hospital services include Medical Imaging
& Laboratory Departments with state of art technology, which is updated
according to work needs (review details in both Medical Imaging and
Laboratory Departments’ manuals).
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EBH daily outpatient census range from 1,600
to 1,800 patients.
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EBH average daily inpatient census is 170 to
200 patients and it varies according to
Saudi Arabia seasons.
Community Participation:
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EBH is one of more than seventy Jeddah
and Makkah Area hospitals participating
Contingency Hospital System, to utilize civilian hospitals and
physicians for casualties
in case of major civilian emergencies or war emergency. The plan has
been expanded
for the purpose of efficiently managing a situation in which patients
returning
from a casualty zone exceed the capability of military and
governmental Hospital System, EBH has agreed to make available up to
40 hospital beds (20% of its capacity).
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EBH shall be an active member of the
community activity through sharing in national
and international activity to be held in Saudi Arabia (e.g. National
Diabetics Day, National Asthma Day…..).
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EBH through its leading position in Saudi
Healthcare private sector, organize more
than five yearly National Symposia covering different fields of
medicine (e.g. Psychiatry
Topics, GIT Endoscopy, Cardiology invasive and noninvasive diagnostic
maneuvers,
Radiology new modalities and new interventional techniques ……….)
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EBH Leaders (Dr. Mohamed Erfan) are
active members of Makkah Region Committees
in relation to Healthcare:
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Member of Health Development Council,
Makkah Region
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Member of the Executive Committee for
Makkah Region Health Development Council
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Vice-President of Cardiac Society
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Board Member of Prince Majed Society
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Member of the Ministry of Health Quality
Committee
Customer Focus:
The Hospital have
established the following to ensure realizing customers requirements and
improve their satisfaction:
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When a client visits the hospital, staff
members’ proceed first to find out the reason the client is there. The
initial assessment of a patient is to identifying his or her needs and
starting the care process according to that need, in appropriate time
frame with consideration to local law and regulation, patient
efficient flow of services and appropriate transfer or discharge of
patient.
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The prime responsibility of Dr. Erfan and
Bagedo General Hospital is to endeavor to assure that the patient's
rights are preserved, to know and understand patient and family rights
and their responsibilities as identified in laws and regulations and
keep the human relationship between the patient and the hospital
harmonious.
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The assessment of patient’s standards
describes the basis for care delivery. A plan for each patient based
on an assessment of his or her needs and expectations. That care may
be preventive, curative, palliative, or rehabilitative and may include
medication, anesthesia, surgery, supportive therapies, or a
combination of these. The delivery of services must be coordinated and
integrated by all processes caring for the patient.
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The hospital establishes technical
evaluation departments to improve the performance and review of
customer (company, credit and insurance) invoices against patient's
medical reports; to avoid inquiries of different companies about the
details of invoices, and cause unnecessary delay of payment. e. The
hospital establishes customer feedback methods to improve customer and
patient’s satisfaction.
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